"The Hilton effect is where the employees at our hotels want to do more than just providing customer service to the guests who walk into their hotels, they want to extend that hospitality into their communities and really have a positive impact."

Hilton: A World in Reflection

The events of 2020 have given the travel & hospitality sector a chance to pause, reflect, and adapt to the new world. Hilton has seen this as an opportunity. This film explores how Hilton is engaging with sustainability and its workers to create a positive impact within the walls of its hotels and beyond.

Behind the Scenes


Katie Beirne Fallon - Former EVP & Global Head of Corporate Affairs, Hilton

James Clarke - General Manager, Hilton London Bankside

Laura Schofield - General Manager, Conrad Washington DC

Troy Knapp - Director of Food and Beverage, Conrad Washington DC

Filmed on location in Washington DC, USA and London, UK.

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